Your privacy matters to us. This Privacy Policy explains exactly what personal data sga99 collects, why we collect it, how it is used, who it is shared with, and what rights you hold as a Member of our platform. Please read it carefully alongside our Terms & Conditions.
sga99 ("we", "us", "our") operates the online gaming platform accessible at https://sga99.bio. In the course of providing our services — which include slots, live casino, sportsbook betting, and related account management functions — we collect and process personal data about the individuals who register as Members of our platform.
This Privacy Policy sets out the principles governing that data processing in a transparent, plain-English format. We are committed to handling all personal data in accordance with internationally recognised data protection standards, and to ensuring that every sga99 Member understands precisely how their information is managed from the moment they complete registration to the point at which their account is closed and their data is permanently purged from our systems.
This Policy applies to all data collected through the sga99 website, our mobile-optimised browser interface, our customer support channels (live chat and email), and any other touchpoint through which you interact with sga99 as a registered or prospective Member.
The following terms carry specific meanings throughout this Privacy Policy.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, phone number, device identifiers, IP address, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, and destruction. |
| "Member" | Any natural person who has successfully registered an account on the sga99 platform and whose data is therefore subject to this Policy. |
| "Controller" | sga99, as the entity that determines the purposes and means of processing Personal Data collected through the platform. |
| "Processor" | Any third-party service provider that processes Personal Data on behalf of sga99 under a data processing agreement (e.g., payment processors, fraud-detection vendors, cloud infrastructure providers). |
| "Cookies" | Small text files placed on a Member's device by the sga99 platform for the purposes of session management, analytics, personalisation, and fraud prevention. |
| "KYC" | Know Your Customer — the identity and age verification process through which sga99 confirms a Member's identity, age (21+), and payment method ownership. |
| "Platform" | The sga99 website at https://sga99.bio, including all game lobbies, account management tools, the sportsbook interface, and customer support channels. |
sga99 collects only the data that is necessary for the operation of a safe, compliant, and high-quality online gaming platform. The categories of Personal Data we process are set out in the table below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number, KTP / passport details | Account registration, KYC age and identity verification, fraud prevention |
| Contact Data | Email address, Indonesian mobile phone number, registered city or province | Account communication, security alerts, promotional messaging (with consent), support |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, etc.), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Payment processing, withdrawal verification, anti-money-laundering (AML) screening |
| Technical Data | IP address, device type, operating system, browser type and version, device fingerprint | Fraud detection, multi-account detection, platform security, session management |
| Gameplay Data | Bet history, game session logs, wagering amounts, win/loss records, bonus usage, game type preferences | Game integrity, dispute resolution, responsible gaming monitoring, platform improvement |
| Communications Data | Live chat transcripts, support email content, complaint records | Support quality, dispute resolution, regulatory compliance, staff training |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channel, bonus claim history | Targeted promotions (only where consent is given), frequency management |
sga99 collects Personal Data through the following channels and mechanisms:
You provide data directly to sga99 when you complete the account registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team via live chat or email, or respond to a promotional survey or questionnaire.
When you access and navigate the sga99 platform, our servers automatically record Technical Data including your IP address, session timestamps, pages visited, game events triggered, and device identifiers. This data is collected via server logs and first-party cookies placed on your device.
sga99 may receive supplementary data from third-party identity verification providers, fraud-screening services, and payment processors in order to validate the information you have provided during registration or a KYC review. We do not purchase marketing lists or acquire Personal Data from data brokers for the purpose of unsolicited outreach.
When you initiate a deposit or withdrawal via a local Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) or an e-wallet service (OVO, DANA, GoPay, ShopeePay, LinkAja), the relevant financial institution transmits transaction confirmation data to sga99. This data is limited to what is necessary to verify the transaction and reconcile your account balance.
sga99 processes Personal Data on the following legal grounds, applied on a purpose-by-purpose basis:
Where processing is based on consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing already carried out prior to withdrawal. To withdraw marketing consent, contact our support team or use the opt-out link included in any sga99 promotional communication.
The Personal Data sga99 collects is used for the following clearly defined purposes. We do not use your data for any purpose incompatible with those stated below without first notifying you and, where required, obtaining fresh consent.
sga99 does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and always subject to appropriate contractual data protection safeguards.
We engage trusted third-party Processors who act solely on our written instructions to deliver specific platform functions. These include payment gateway operators (processing IDR transactions with local Indonesian banks and e-wallets), identity verification and KYC vendors, cloud infrastructure providers hosting the sga99 platform, fraud-detection technology providers, and game studios whose content is integrated into our platform (e.g., Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, Spribe). Each Processor is bound by a data processing agreement and is not permitted to use your data for any purpose other than fulfilling the service for which they were engaged.
sga99 may disclose Personal Data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required by applicable law, a valid legal order, or where sga99 reasonably believes disclosure is necessary to prevent fraud, money laundering, or serious harm to any individual. In all such cases, sga99 will disclose the minimum data necessary to satisfy the legal requirement.
In the event that sga99 undergoes a merger, acquisition, or sale of all or a material portion of its assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer by email and via a prominent notice on the sga99 platform at least 30 days prior to the transfer taking effect, and will be given the opportunity to close your account and request data deletion if you do not consent to the new controller's privacy terms.
sga99 will never sell, license, or otherwise commercially transfer your Personal Data to advertisers, data aggregators, or marketing agencies. Any email or SMS promotional communication you receive from sga99 will relate exclusively to sga99's own products and services and will only be sent where you have given explicit consent.
sga99 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, and compliance obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity and KYC documents | 5 years after account closure | AML and identity verification compliance obligations |
| Financial transaction records | 5 years after each transaction | Financial record-keeping and audit requirements |
| Gameplay and bet history | 3 years after account closure | Dispute resolution, responsible gaming audits, game integrity |
| Support communications | 2 years after interaction date | Quality assurance, complaint handling, legal disputes |
| Marketing preferences and consent records | Duration of membership + 1 year | Proof of consent and opt-out compliance |
| Technical and device logs | 12 months on a rolling basis | Platform security, fraud detection, session management |
Upon expiry of the applicable retention period, Personal Data is securely and permanently deleted or anonymised so that it can no longer be associated with any identifiable individual. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for platform analytics purposes.
sga99 applies a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Our security posture includes the following controls:
sga99 uses first-party cookies and similar session technologies on the platform for the specific purposes described below. We do not deploy third-party advertising cookies or cross-site tracking technologies.
These cookies are essential for the sga99 platform to function. They manage your login session, maintain your account balance display, and ensure that game rounds are correctly attributed to your session. These cookies cannot be disabled without rendering the platform inoperable for your account.
sga99 uses anonymised, first-party analytics cookies to understand how Members navigate the platform — including which game categories are most visited, where users encounter loading delays, and how support chat is accessed. This data is aggregated and cannot be used to identify any individual Member.
Our fraud-detection systems use device-fingerprinting cookies to identify anomalous session behaviour, detect concurrent logins from multiple geographic locations, and flag potential multi-account activity. These cookies store no personally identifiable information beyond an anonymised device token.
You may configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your sga99 account or accessing any paid gaming features. Instructions for managing cookies in your specific browser are available from your browser provider's help documentation.
As a Member of sga99, you hold the following rights in respect of your Personal Data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request — [Your Username]". We will acknowledge your request within 72 hours and respond in full within 14 calendar days.
Request a copy of all Personal Data sga99 holds about you, along with details of how it is processed and with whom it is shared.
Request correction of any inaccurate or incomplete Personal Data held about you. Identity and contact data corrections may require re-verification.
Request deletion of your Personal Data where it is no longer necessary, where consent is withdrawn, or where processing lacks a valid legal basis — subject to legal retention obligations.
Request that sga99 limits the processing of your data while a dispute or accuracy challenge is being resolved, without requiring full deletion.
Receive a machine-readable copy of Personal Data you have provided to sga99 directly, in a structured, commonly used format (CSV or JSON).
Object to processing based on legitimate interests — in particular, direct marketing. An objection to marketing will be honoured immediately and without question.
sga99 operates a strict minimum age policy of 21 years. Our platform is not directed at, and does not knowingly collect Personal Data from, any individual under the age of 21. Age verification is a mandatory step in our KYC process, and sga99 reserves the right to request proof of age at any time throughout a Member's account lifecycle.
If sga99 discovers that Personal Data has been collected from an individual under the age of 21, the relevant account will be closed immediately, all deposits returned to the originating payment method, all winnings forfeited, and all Personal Data associated with the minor's account permanently deleted from our systems without delay. Parents or guardians who believe that a minor has registered an account on sga99 should contact our support team immediately at [email protected].
sga99's primary platform infrastructure is hosted in data centres that may be located outside of Indonesia. Where Personal Data is transferred internationally to Processors or infrastructure providers operating in other jurisdictions, sga99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to, or greater than, the protections afforded under the data processing principles set out in this Policy.
Such safeguards include standard contractual clauses requiring Processors to apply equivalent data protection obligations, data transfer impact assessments where required, and a preference for Processors located in jurisdictions with established, recognised data protection frameworks. sga99 does not transfer Personal Data to jurisdictions known to present unacceptable risks to individual data protection rights without first implementing mitigating controls.
The sga99 platform integrates third-party game content from studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Spribe. These studios may collect anonymised gameplay telemetry data directly through their game engine SDKs for the purpose of game performance monitoring and RNG certification compliance. This telemetry data does not include personally identifiable information and is governed by each studio's own privacy practices.
sga99 does not embed third-party advertising networks, social media tracking pixels, or behavioural retargeting scripts on the platform. Any link from the sga99 platform to an external resource (for example, a responsible gaming support organisation) will be clearly identified. Once you navigate away from sga99, this Privacy Policy no longer applies, and sga99 is not responsible for the privacy practices of any external website.
sga99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or operational structure. When material changes are made to this Policy, we will notify registered Members by email and by displaying a prominent update notice on the sga99 platform for a minimum of 14 calendar days prior to the revised Policy taking effect.
The "Last Updated" date at the top of this page will be revised with every published amendment. We encourage Members to review this Privacy Policy periodically to stay informed about how sga99 protects their data. Your continued use of the platform after a revised Policy takes effect constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints about the way sga99 handles your Personal Data, or if you wish to exercise any of the rights set out in Section 11, please reach out through the following channels:
Six principles that define how sga99 approaches the protection of your personal data every single day.
All data transmitted between your device and sga99 is protected by TLS encryption. Sensitive stored data is encrypted at rest using AES-256, the same standard used by global financial institutions.
sga99 does not sell, license, or rent your personal data to any third party for commercial purposes. Your information is used exclusively to operate the platform and deliver the services you signed up for.
We collect only what is genuinely necessary for account management, payment processing, KYC compliance, and platform security. No data is collected speculatively or held beyond its defined retention period.
Promotional emails and SMS messages are sent only to Members who have explicitly opted in. You can withdraw that consent at any time — no questions asked — and we will stop all marketing communications within 24 hours.
Access, rectify, delete, or export your data at any time by contacting our support team. We acknowledge every privacy rights request within 72 hours and respond in full within 14 calendar days.
sga99 does not embed advertising networks, social media tracking pixels, or behavioural retargeting scripts. What you do on our platform stays on our platform — it is not shared with ad networks.
Your data is protected, your privacy is respected, and your gaming experience is fully secured. Explore 1,000+ games, live casino tables, and a complete sportsbook — all on one trusted platform.
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